It seems like the year 2020 marked both the end of an era and the beginning of a new one for businesses. We used that as an opportunity to take a look at what we’ve done in the past and how to improve ourselves in the future, keeping in mind the new and changing needs of businesses in 2021.
We’ve always taken the extra step to go above and beyond when it comes to providing the best possible customer experience. But this year we’re making even more of an effort to support our customers during challenging times. Here are some of the drivers shaping how we do business in 2021:
Assisting hospitals and healthcare facilities
There is tremendous pressure on hospitals, doctor’s offices, and urgent care centers right now. Between keeping up with the demand for COVID-19 tests, rolling out the COVID-19 vaccine, and providing care to critically ill and injured patients, it’s important that healthcare providers work quickly and accurately.
Security seals are integral to this mission. Our security tapes, labels, and seals are helping keep test samples, vaccines, and other important medical supplies secure during transport and storage. While this is not a new venture for our company, it’s something that we’re taking great pride in being a part of and we hope we can truly make a difference in supporting our healthcare system.
Providing fast, free samples
We’ve always been happy to provide samples for customers that want to try different types of tamper evident seals for their specific applications. But now more than ever we understand the need to make decisions quickly and with budget in mind. If you ever find yourself in a situation where you’re not sure if a certain seal will be exactly what you need, reach out for a sample. We’ll get sample seals over to you quickly so you can make a smart, timely decision for your business.
Ramping up our customer service
Excellent customer service has been a long-standing pillar at American Casting & Manufacturing. In an increasingly digital and automated world, it’s refreshing to know that you can reach out to us and get a real person to help you. We’re available whenever you need us, by phone, email, or website chat. We can help you customize your order, fulfill special requests, get samples, or anything else you need to get the right security seals for you. While a lot of things are changing for 2021, our 100+ year tradition of providing excellent customer service won’t be one of them.
Finally, in keeping up with our tradition of putting our customers first, we want to hear from you. What do you think we at American Casting & Manufacturing can do to make your experience better? How can we better address the changing businesses needs across a number of industries this year? Your critical feedback helps us to be better every year, and we don’t want 2021 to be an exception!